US SHIPPING
-We ship using USPS first class Mail 3- 5 business days approx.
-The processing time on each product may vary between 1- 2 business days
-We ship with delivery confirmation and tracking number. This will be sent to you in an email when your item is shipped.
-Express shipping is available for an extra charge, see the option at the checkout.
We are closed on Saturdays and Sundays, so these are not shipping days.
NOTE: Some jewelry and accessories have specified different estimated arrival dates, make sure to read the product descriptions (these products will take 20-40 business days)
INTERNATIONAL:
-We do international shipping using USPS first class Mail.
-Calculate the final cost on the check out page using your zip code.
-Packages are usually received in 2-6 weeks depending on your country's customs office.
We are not responsible for lost or stolen items if they have been confirmed delivered by USPS.
Cancelations, Returns & Exchanges:
Returns
We do accept returns, but due to the fact that these items are handmade and unique, we deduct a 20% restocking fee from the order amount to be refunded.
Exchanges and Returns
If you would like to exchange or return your item:
1. Follow the instructions in the return page
2. Ship items back to us within 3 days of delivery
3. Exchanges available only for US orders.
International returns
We do accept international returns but we will not issue the return the purchase price until the item gets to our offices.
Cancelations
You may request a cancellation within 12 hours of purchase. If your item has already shipped, cancellation is no longer possible.
But please contact us (contact@bonitaboutique.us) if you have any problems with your order.
Conditions of exchanges and returns:
Buyers are responsible for exchange shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value, and will not be eligible for an exchange or return.
*International customers are responsible for any additional fees (in case that exists) charged by their country.